The client’s problem
Every incoming chat message needed a person to read it and decide if it was routine, a booking request, or urgent.
What I built
An n8n AI agent with vector-store memory reads each message, classifies it, and routes it through a switch to an automatic reply, the booking flow, or a flagged escalation.
The outcome
Routine messages get an instant, on-brand reply. Only the ones that need a person reach one.
How it works
The flow
- Message in
- Classify
- Route
- Reply or escalate
Your Business Needs Better Systems, Not More Manual Work.
Let’s map the system your business needs.
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