Zapier build
AI-Powered Customer Support Automation
Classifies customer emails, routes requests by priority, and prepares AI-assisted responses for review.
- Zapier
- Gmail
- AI by Zapier
- Paths
- Slack
- Google Sheets
The client’s problem
Support teams were manually reviewing every message, deciding urgency, drafting repetitive replies, and maintaining separate request logs.
What I built
A Zapier customer-support workflow that analyzes incoming emails, identifies priority, drafts a relevant response, and records each request for team visibility. Used AI by Zapier and conditional Paths to escalate high-priority cases in Slack while preparing lower-priority responses for review and logging every request in Google Sheets.
The outcome
Every email is classified and logged, urgent ones reach Slack right away, and the team starts from an AI draft instead of a blank reply.
How it works
Path 1
- New customer email
- AI classifies it
- Split by priority
Path 2
- High priority
- Slack escalation
- AI response
- Draft for review
- Logged in Sheets
Path 3
- Medium or low
- AI response
- Draft for review
- Slack notice
- Logged in Sheets
Your Business Needs Better Systems, Not More Manual Work.
Let’s map the system your business needs.
Prefer a call? Book a 30-minute call.